10 Tips on Scoring Hotel Upgrades

10 Tips on Scoring Hotel Upgrades


Getting a better room is easier than you might think – and it never hurts to ask

Most travelers never think to ask for a hotel room upgrade, which is regrettable. During the off-season, large hotels frequently run high vacancy rates, and moving a guest into a nicer room doesn't cost anything except for some extra laundry expenses. As with so many other things in life, there is simply no harm in asking politely.

An upgrade doesn't have to mean a larger room. Perhaps it's an ocean view, a king-size bed, or a room in an especially quiet wing. The important thing to remember is that hotel upgrades are mostly about personal relationships, rather than loyalty programs or special credit cards (though those can certainly be helpful).

Upgrades are given at the discretion of the hotel manager or the front desk clerk. These people tend to receive a fair amount of grief from finicky guests on a regular basis, and they appreciate being treated with respect and patience. Acting entitled or being deceitful usually won't help your case – these are professionals who have seen it all before.

Dress nicely, and be as friendly as possible, even if you're exhausted after a long flight. Inquire about an upgrade after you've given your name, but before you've been assigned your room. Do a little research on rooms beforehand, and make a specific request (e.g., "Would it be possible to be upgraded to an executive suite at no extra charge?").

Simply asking for a "better room" is not as effective as requesting a particular room using the hotel's terminology (Central Park Suite, Harbor View Suite, etc.). Don't be disappointed if an upgrade is not possible – this is a matter of availability, after all.

In large city hotels, upgrades are more likely during weekend, due to the absence of business travelers. For smaller hideaways in scenic locales, your chances are better during the week. Frequent visitors or members of various hotel reward programs will gain preferential treatment, but more often than not, hotel management is happy to lend a favor to a calm, amiable guest. It's good for business.

Here are 10 tips for securing a hotel room upgrade.

1. Contact Management Before You Arrive: If you are celebrating a special occasion, feel free to mention this in an email. A personable and enthusiastic call to confirm your reservation also can help.

2. Book a Mid-Range Room: You're more likely to be upgraded from a mid-range room than the cheapest room in the hotel.

3. Time It Right: Large city hotels tend to be busier during the workweek. For a smaller hideaway in the country, try for a midweek booking if you have some flexibility.

4. Arrive During Mid-Afternoon: Checking in between 3 and 5 is optimal. The front desk clerk will have a better sense of the day's bookings and cancellations.

5. Look the Part: Dress appropriately. A nice jacket can make a world of difference. If you're traveling with tired children, it probably won't hurt to have someone mind them in the lobby while you're at the front desk.

6. Be Personable: Ask nicely. Mention that you'd be happy to reference the counter clerk's name in customer evaluations.

7. Be Specific: For example: "Would it be possible to be upgraded to an ocean view?" If you have a preferred room that you've stayed in before, feel free to mention it.

8. Mention Relationships: If your company does a lot of business with the hotel, feel free to mention it. If you use a travel service or a credit card that has a "special relationship" with the hotel, by all means, pipe up.

9. Take Advantage of Minor Misfortune: Laundry gone missing? Noisy neighbors? Kindly let management know that an upgrade will wipe the slate clean.

10. Leave On a Happy Note: A nice tip for the doorman. Smiles for the concierge. A note of approval to the manager. Every little bit helps, especially for the next time around.